Folk’s Go

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have flat delivery charges for any online order, which is $5. Free shipping via standard delivery is provided for any order above $100 in Australia. However you can use valid coupon to wave out delivery charge. 

Which payment methods are accepted in the Online Shop?

We accept purchases through the use of a credit card (Visa, MasterCard, American Express, and Discover), as well as iTunes and PayPal. If none of these payment options are available to you, please check back frequently; we are exploring other payment methods.

If you still need further help, or would like to contact us directly, please send us email with the details.

How long will delivery take?

When you order your goods from our website, the Merchant will normally take 2-3 days to pack your order from the store you have ordered. Once the order is packed and ready to ship the time taken is as below:

5-6 BUSINESS DAYS: Sydney, Melbourne, Canberra, Brisbane, Adelaide & Melbourne Metro

8-9 BUSINESS DAYS :Perth, Regional & Country Areas

Note: The time interval will depend on which of the Merchant’s shipping methods you select.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure. We have advanced system to protect your personal/order information. 

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.

We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice

Do I receive an invoice for my order?

Yes, Invoice for your order confirmation will be emailed to the email address provided. Also once the payment is successful the invoice will be emailed. 

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